We deliver to all UK postcodes for FREE when you spend £100! For orders under £100, we have a flat rate of only £8.00 for the whole of the UK.
We deliver to the Rest of the World for FREE when you spend £500! For orders under £500, the delivery cost is calculated depending on your location and what you have ordered and it will be clearly stated in your shopping basket.
We aim to process your order as quickly as possible. Please note that sometimes it may take up to 5 working days to dispatch your order and this can be up to 7 working days in the run up to Christmas. Please contact us for a delivery estimate.
How do I know my order has been dispatched?
When your goods have been dispatched from Simms Brothers you will receive an email confirming they have been dispatched. We use various courier services so you should receive your goods within 2-3 working days after you receive this email. If you have an over-sized order such as a PTO shaft then we would use another courier services for these deliveries please allow an extra day on top of the standard delivery order due to the weight and size of these items.
Returns and Cancellations
Our returns department is open on all UK working days from 09:00 to 17:00. For reasons of efficiency and accurate returns processing we do not take incoming calls, preferring to take all returns requests and communications by email.
If you are concerned about the progress of your return and would like to call us please use the Helpline phone number in the header.
Reporting a Damaged Parcel
If you have received your order but you had to reject or sign for the parcel as "damaged" we will normally be able to re-send your goods asap and claim compensation from the carrier afterwards.
If you have received your order but you only noticed that it was damaged after you signed for it then it may take longer to receive compensation from the carrier and they may not be legally obliged to compensate. In this case we will pursue the claim with the carrier as forcefully as we can on your behalf and you will recieve monetary compensation if/when we are successful.
Returning Faulty Goods / Warranty Claim
Goods which are thought to be faulty within the manufacturers warranty period (usually 12 or 24 months) will be returned to the manufacturer for testing prior to issuing a refund. Where a fault is obvious and at our discretion we will send a replacement part as soon as we receive the faulty part back.
Reporting Wrong or Missing Items
Parcel contents are triple-checked in our warehouse and it is rare for items that you have ordered to be missing or wrong. Our returns department is responsible for investigating and resolving any issues as soon as possible. Please contact us using the following link with details of the shortage: email@example.com
Returning Unwanted Goods
Goods supplied to consumers in the European Economic Area under UK legislation (CCR2013) can be returned for a full refund, within 14 days of ordering. Please be aware that return carriage charges are the sole responsibility of the purchaser. For non-EEA consumers (traders, companies and customers outside of the European Economic Area) we cannot extend full consumer rights.
We cannot return branded goods if the packaging is missing or damaged in any way. Most other unwanted goods are returnable subject to a 10% handling charge. To initiate a return please provide your original order number and give details of the unwanted items using this link: firstname.lastname@example.org
Cancelling Your Order Prior to Despatch
If you need to cancel your order we can do this up until 14:00 GMT on the day of despatch. Please email us at email@example.com you should receive a response from our returns department.
Changing Your Order Prior to Despatch
If you need to change your order we can HOLD the order if you contact us before 14:00 GMT on the day of despatch. Please email us with a message direct to our customer service team. We cannot add parts to your original order so please enter it again and submit your updated version so that we can re-calculate the shipping. We will refund any money taken and hold the parts for 3 working days ready for inclusion in the final version of your order.
The address to send your return to after receiving a returns number is:
160 Gosford Road